Help and contact

Email [insert final support email — e.g. support@hepplocal.co.uk]. Please include the email address on your account and, if it helps, the job you are asking about. We aim to reply within two working days.

• Use the same email address you signed up with — homeowners and tradespeople use the same sign-in.
• Sign in from the Sign in link on the HEPP home screen; you will be taken to the right dashboard automatically.
• If sign-in keeps failing, try resetting your password before contacting us.

• Choose Forgot password on the sign-in screen and enter your email address.
• Open the reset email on the same device and follow the link.
• Choose a strong password you don't use anywhere else.
• Reset links expire, so request a fresh one if it has been sitting in your inbox a while.

• After signing up we email you a confirmation link. Tap it on the same device you signed up on.
• Check your spam or promotions folder if it hasn't arrived within a few minutes.
• Your job or profile is saved while you confirm, so you'll carry on from where you left off, then confirm your mobile number.
• If the link doesn't work, sign in again from the same screen and we'll pick the process back up.

We send a code by SMS to check your mobile number is real. Use your UK mobile in the usual format, for example 07901 777418. If the code doesn't arrive, wait a minute and request another, and check the number you entered is correct.

Email us with the job, the person involved and what happened. Please report anything unsafe, abusive, misleading or fraudulent, anyone asking for contact details before a booking is confirmed, and any review you believe is not from a genuine HEPP job.

We may remove accounts, jobs, reviews or content where it is necessary for safety, fraud prevention or misuse. If someone is at immediate risk, contact the emergency services first.

Email [insert final support email] and ask us to delete your account. We'll confirm once it's done and explain anything we have to keep for legal reasons.